Store & Shopping Frequently Asked Questions
New to Vintage Power Wagons?
Our checkout process is a little different than most online stores—but it's simple! Most orders require no payment at initial checkout. We'll pick, package, weigh, and calculate shipping before emailing you a secure online invoice with your available payment options.
Orders containing only Made-to-Order Merchandise, Catalogs, or Gift Certificates can be paid during initial checkout.
Online Ordering & Checkout
Does the webstore have online checkout?
Yes! Most orders use our simple two-step checkout process.
Add items to your cart and complete checkout.
No payment is required for most orders.
Enter your shipping information and select your preferred shipping service.
We'll pick, package, weigh, and calculate shipping. Once your order is ready, we'll email you a secure online invoice with your available payment options.
Will Vintage Power Wagons call me when my online order is ready?
In most cases, no. We primarily communicate by email, so please watch the email address associated with your account. We'll notify you when your invoice is ready or if we need additional information.
Will shipping be calculated when I check out?
No. Shipping is calculated after your order has been picked, packaged, and weighed so we can provide the most accurate shipping charges possible.
How long after placing my order will I receive my invoice?
Most invoices are emailed within several business days. Orders containing built-to-order or made-to-order products may take longer depending on production time. Estimated lead times are listed on applicable product pages.
How long do I have to pay my invoice?
You have 5 days after your invoice is issued to complete payment. Orders not paid within 5 business days will be canceled and returned to inventory.
How quickly will my order ship after payment?
Paid orders typically ship the same business day or the following business day. Payments received over the weekend will be processed on Monday.
Can I use a Vintage Power Wagons Gift Certificate?
Yes. Enter your gift certificate number in the Order Notes during checkout. We'll deduct its value before sending your invoice.
Can I combine a web order with a phone order?
Unfortunately, no. Our webstore and phone ordering systems currently operate separately.
Inventory & Backorders
What if something is out of stock?
If an item becomes unavailable after your order is placed, we'll notify you by email as soon as possible and remove the item from your order.
Can I backorder items through the webstore?
No. However, many products include a Back-in-Stock notification that will email you when inventory becomes available.
Can I see backordered items online?
No. Backordered items do not appear in your online order history and cannot be combined with another web order.
Are all Vintage Power Wagons products available online?
Not yet. While we're continually adding new products to our webstore, some items are still only available by phone. You may also occasionally notice a product is temporarily unavailable online while we're updating its listing or inventory. If you can't find what you're looking for, please contact us—we're happy to help.
Shipping Information
When will my order ship?
Orders are processed after they have been picked, packaged, weighed, and paid in full. Most paid orders ship the same business day or the following business day. Orders paid over the weekend are processed on Monday.
How is shipping calculated?
Shipping charges are calculated after your order has been picked, packaged, and weighed. This allows us to provide the most accurate shipping cost based on the size, weight, and shipping method of your order.
Which shipping carriers do you use?
We ship using USPS, UPS, and Motor Freight depending on the size, weight, and destination of your order. We always try to use the most economical shipping method available.
When is Motor Freight required?
Large or heavy items such as complete axles, tires, bed sides, and other oversized parts may require shipment by Motor Freight rather than UPS or USPS.
Freight charges can vary significantly depending on the delivery location. Delivering to a commercial address with a loading dock or forklift is often much less expensive than residential delivery. Liftgate service and other special delivery requirements can also increase freight costs.
Do you ship internationally?
Yes. We ship worldwide whenever possible. International customers should contact us if they have questions about the best shipping method for their location.
Please Note: Freight shipments to Canada and Mexico generally require the customer to have an importer or customs broker. Freight orders cannot be shipped COD.
Can I request expedited shipping?
Yes. UPS Next Day Air, 2nd Day Air, and 3-Day Select are available for many shipments. Please contact us if you need expedited service, as order cutoff times and product availability may affect same-day shipment.
What if my shipment arrives damaged?
Inspect your shipment before accepting delivery. If the package appears damaged, note the damage with the carrier before signing and contact Vintage Power Wagons as soon as possible. Please keep all packaging materials until the claim has been resolved.
Core Returns
How do I return a core?
- Clean the core thoroughly and remove dirt, debris, and fluids.
- Package it securely in a sturdy box.
- Include a copy of your invoice, invoice number, or the name associated with the original order.
- Once received, the core will be inspected to confirm it is usable.
- If approved, the core charge will be refunded to the original payment method.
If the order was placed by phone, a copy of your credit will be mailed. If the order was placed through the webstore, a copy of your credit will be emailed.
Need Help?
Order Questions & Status Updates
Questions about an existing order, order status, shipping, invoices, returns, or general customer service?
Email: custservice@vintagepowerwagons.com
Phone:1-641-209-4086
Vehicle Technical Support
Need help identifying a part or diagnosing a problem with your 1939–1971 Dodge or Fargo truck? Please complete our Vehicle Technical Support Form and include photos of your vehicle or the parts you're working on whenever possible. Photos help us better understand the issue and provide more accurate assistance.
Phone: 1-641-209-5954
Webstore Technical Support
Questions about your online account, checkout, payment process, or a problem with the website?
Email: kai@vintagepowerwagons.com
Phone:1-641-209-4088