If all the phones lines are busy or we are closed for business,  you can still start a parts order via the parts request form, email or fax. Please see our shopping page before ordering! 

Fax:                      

1-641-472-4824 - Our fax line is open 24 Hours a Day, 7 Days a Week, including Holidays

 

Mail:                    

Vintage Power Wagons

302 South 7th Street

Fairfield, IA 52556

 

Payment:

We accept Visa, MasterCard, American Express, Discover, personal checks, money orders, and cashier’s checks. Minimum credit
card order is $10.00 – if the order total is less than $10.00 a charge will apply to bring it up to $10.00. Returned check charge is
$25.00. Non US check processing charge is $17.00.
If a product is back-ordered you will not be billed for that item. Once the product is back in stock we will contact you, to confirm
whether the item is still needed. Once confirmation has been received we will process payment per customer instruction.


International Orders:

Payment may be made by MasterCard, Visa, American Express, Discover or by wire transfer (contact us for
specific wire transfer information). All payments must be made in U.S. Dollars. A Non U.S. check/money order processing fee of
$17.00 will be charged for any checks not drawn on a U.S. bank. Shipments outside the U.S. cannot be shipped COD. International
customers may fax credit card information safely.

Shipping:

Standard shipping is via UPS/FedEx Ground. Orders generally ship within 2-3 days of receipt, and will usually arrive within 7-10
business days. Please allow additional time for special orders and custom orders, such as wiring harnesses and pre-bent steel brake
& fuel lines. Shipping rates will be determined after shipment has been weighed.
All shipping rates will be determined after shipment has been weighed.

 

Oversized Items & Freight Deliveries:

Items too large to be shipped via UPS/FedEx will be sent freight prepaid by truck. We have discounted rates with several freight
companies & we will try to get you the best rate we can. Shipping motor freight to commercial locations is always less expensive
than residential locations. You can help to obtain a better rate by finding a commercial location for delivery, or arranging to have
the shipment held at the end point terminal, where you can pick it up. Freight deliveries to residential addresses now include
an additional $100 fee to cover the average price adjustments that occur when delivering to non-commercial locations.
Additional shipping & handling charges apply for oversize & heavy items (for example: winches, bumpers, headliner kits, spare tire
mounts). We do not currently have a complete list of oversize & heavy items, as these are handled on a case-by-case basis.

Worldwide Shipping:

International orders can be shipped by mail, FedEx, UPS, or air freight. The customer is responsible for any duties and/or taxes at time of delivery.
A special note about International orders:
We can ship most anywhere, worldwide. Customers outside the Continental U.S. should contact us to discuss the best method of
shipping to your area. You may telephone, mail, email, or fax us your inquiry (see the ordering information at the top of this page).
Rush Orders Expedited shipment is available: UPS: Next Day, 2nd Day, and 3-Day Select service or FedEx: Overnight, 2nd Day or Express (3rdday). For same day shipping, expedited orders must be received by 12:00 PM Central Time. Orders placed after 12:00 PM Central Time will ship the next business day. UPS and FedEx do not count the day of pickup (e.g.: a 2nd Day Air order placed on Tuesday by noon central time will be received on Thursday). Additional charges apply for expedited shipping.

Damaged Items:

All shipments should be inspected at the time of delivery. Packages that are obviously damaged, should be refused. If an item is
received damaged, please contact Vintage Power Wagons for instructions. Please do not discard any packaging materials, or the
box itself, as these are required for us to file a claim for reimbursement. If the damaged item has been shipped motor freight, you
must note the damage on the freight carrier’s paperwork before signing. Next, call to notify the freight carrier of the damage at
the telephone number on the carrier’s bill. After contacting the carrier, please call us for further assistance, and to arrange for a
replacement.

Return Policy:

Returns must be made within 60 days and will be charged a 15% restocking fee. All returns must include a copy of the
invoice or a detailed note including the invoice number. If you don’t know your invoice number, please include your order
date (as exact as possible) and the full name on the account from which your order was placed. If you use multiple accounts with
us (listed under your name, a business name or client name) and are unsure which account was used, please list them all on the
note accompanying your return so we may quickly process your return/credit. Customer is responsible for return shipping fees as
well as additional insurance in the event that items are damaged during return. It is important that returned goods are properly
packaged as we cannot issue a refund for damaged items. Sorry, no returns on custom or special orders. Any new part(s) that, in
our opinion, have been installed, modified, filled with fluid or are covered in greasy hand prints will not be eligible for return. We
make every effort to ensure your order is shipped correctly; however, in the event the wrong parts are received, contact us to have
a call tag issued to have the item(s) picked up by UPS/FedEx. We will incur the additional shipping costs for the replacement part.

 

Catalog prices are subject to change at any time without notice. Iowa residents pay 7% sales tax

Vintage Power Wagons Ordering & Shipping Information