ordering and shipping information
Business Hours: Our Sales & Customer Service Department is open from 8:30 AM - 5:00 PM Central Time Monday through Friday.
|Ordering||Call Toll Free (U.S. and Canada) 1-888-695-0578 • International (all other countries) 1-641-472-4665|
|Fax||Our fax line is open 24 Hours a Day, 7 Days a Week, including Holidays 1-641-472-4824|
|Vintage Power Wagons, 302 South 7th Street, Fairfield, IA 52556|
We accept Visa & MasterCard, personal checks, money orders, and cashier’s checks. Minimum credit card order is $10.00 — if the order total is less than $10.00 a charge will apply to bring it up to $10.00. Returned check charge is $25.00. Non US check/money order processing fee is $17.00.
We can also ship COD. There is an additional COD fee of $9.50 per shipment, and the UPS driver must be paid by cashier’s check, check or money order. Cash COD’s are not accepted.
Payment is required before an order is shipped (with the exception of COD’s). If an item is back-ordered your credit card will be billed when the order is placed. This ensures you will receive the back-ordered item once it arrives at our facility.
International Orders: Payment may be made by MC or Visa, or by wire transfer to us (contact us for specific wire transfer information). All payments must be made in U.S. Dollars and a Non US check/moneyorder processing fee of $17.00 will be charged. Shipments outside the U.S. cannot be shipped COD. International customers may fax credit card information safely.
Standard shipping and handling
|Up to $10.00||$8.00|
|$10.01 to $24.99||$9.00|
|$25.00 to $34.99||$11.00|
|$35.00 to $54.99||$12.00|
|$55.00 to $79.99||$15.00|
|$80.00 to $99.99||$16.00|
|$100.00 to $149.99||$19.00|
|$150.00 to $199.99||$21.00|
|$200.00 to $299.99||$25.00|
|$300.00 to $399.99||$30.00|
|$400.00 to $499.99||$35.00|
|$500.00 to $599.99||$40.00|
|$600.00 to $799.99||$45.00|
|$800.00 & over||Call for rate|
Standard shipping rates in the Continental US are based on dollar amount (see shipping chart, above). International, Alaska, Hawaii rates are higher & will be determined after shipment has been weighed. Oversized and/ or heavy items may require additional shipping costs.
Standard shipping is via UPS Ground. Orders generally ship within 2–3 days of receipt, and will usually arrive within 7–10 business days. Please allow additional time for special orders and custom orders such as wiring harnesses and pre-bent steel brake & fuel lines.
Standard shipping rates in the Continental US are based on dollar amount (see shipping chart). International, Alaska & Hawaii rates are higher & will be determined after shipment has been weighed.
If you are billing shipping to a 3rd party account, a minimum handling charge of $5.00 will apply; rush orders billed to a 3rd party account are subject to a minimum $7.00 rush handling charge.
Items too large to be shipped via UPS will be sent Freight Prepaid by truck. We have discounted rates with several freight companies & we will try to get you the best rate we can. Shipping motor freight to commercial locations is always less expensive, so you can help to obtain a better rate by getting a commercial location for delivery or arrange to have the shipment held at the end point terminal where you will arrange to pick it up.
Additional shipping charges apply for oversize items & heavy items (for example, winches, bumpers, headliner kits, spare tire mounts). We do not currently have a complete list of oversize & heavy items; these are handled on a case-by-case basis.
International Orders can be shipped by U.S. Mail, UPS, or Air Freight. The customer is responsible for any Duty or Taxes at time of delivery.
A special note about International orders:
We can ship anywhere, worldwide. Customers outside the Continental U.S. should contact us to discuss the best method of shipping to your area. You may telephone, mail, email, or fax us your inquiry (see the Ordering information at the top of this page).
Expedited shipment is available: UPS Next Day, 2nd Day, and 3-Day Select service. Tor same day shipping, expedited orders must be received by 12:00 PM Central Time. Orders placed after 12:00 Central Time will ship the next business day. UPS does not count day of pickup (e.g.: a 2nd Day Air order placed on Tuesday by noon Central time will be received on Thursday). Additional charges apply for expedited shipping.
All shipments should be inspected at the time of delivery. Obviously damaged packages should be refused. If an item is received damaged please contact VPW for instructions. Please do not discard any packaging materials or the box itself, as this is required for us to file a claim for reimbursement. If the damaged item has been shipped motor freight, contact the freight carrier at the telephone number on the carrier’s bill. After contacting the carrier, please call Vintage Power Wagons for further assistance, and to arrange for a replacement.
Returns must be made within 60 days and will be charged a 15% restock fee. Please call us for a return goods authorization number (RGA). All returns must be accompanied by a RGA. Customer is responsible for return shipping fees as well as additional insurance in the event the item is damaged during its return. Sorry, no returns on custom or special orders.
We make every effort to ensure that your order is shipped correctly; however, in the event the wrong parts are received, contact us to have a call tag issued to have the item(s) picked up by UPS. We will incur the additional shipping costs for the replacement part.
100% Satisfaction Guarantee If you’re not satisfied with your purchase, we’ll give you your choice of an equal exchange or your money back (less shipping & handling). For returns simply call 641-472-4665 for your RGA (return goods authorization) and then include it with the merchandise.
Catalog prices are subject to change at any time without notice. Iowa residents pay 7% sales tax.